Local pharmacies in Wesley Chapel, FL

2025-10-16T16:04:25

STAY AWAY!

Pros: The only thing that I liked about it was talking to the young man who would answer the call in the most professional way. I believe his name is Caleb.\rCons: Review for Custom Scripts Pharmacy, Wesley Chapel – A Deeply Disappointing Experience I have been a customer of Custom Scripts for about a year, but after repeated negative experiences — particularly with the owner and pharmacist, Jim — I feel compelled to share what happened in hopes of warning others. Most recently, I had a serious issue with a compounded product that contained ingredients I’m allergic to. I had been very clear about my allergies in the past. After using the product, I became ill and it was the only change in my regimen. When I reached out to discuss it, Jim completely dismissed my concerns and instead implied that the issue was with me — not the product. It was a classic case of gaslighting. Rather than taking accountability or showing empathy, he became defensive, arrogant, and patronizing. This is not the first time I’ve had issues with him — in fact, this was the third. Each time, I've found him to be condescending and unwilling to listen. During our last conversation, he said he would follow up regarding the ingredients, but I never received a call back. What I did receive was an unauthorized charge on my credit card — for a product I never agreed to move forward with and ultimately never even received. By that point, I had already made the decision to go with another compounding pharmacy. When I called to dispute the charge, Jim insisted I had approved it — which is completely false. He refused to issue a refund, and was unapologetic and dismissive. He even arrogantly said, “Good luck — I’m the owner, I can do what I want.” No customer should be treated this way, especially when dealing with something as sensitive and personal as medication. Every body is different, and a responsible pharmacist should recognize that. Instead, Jim tried to compare my reaction to how his wife supposedly responded to the same product — as if that were relevant or scientific. It's this kind of attitude that makes Custom Scripts a pharmacy I would strongly advise others to avoid. There are many other compounding pharmacies that are professional, compassionate, and respectful. I’ve since found one that treats me and my concerns seriously. I feel sorry for the employees at Custom Scripts who have to work under this kind of leadership. To anyone considering using this pharmacy: please think twice. You deserve a provider who listens, respects your medical history, and doesn't charge your card without consent.