R.j. Stoneburner was given a script for some sort of topical pain meds from his dermatologist that required a compounding pharmacy. The first one came from Arizona… took over 10 days. We found one in a lake Charles. Boudreaux’s. They called yesterday and said we could pick it up after 12. This script required prepayment. We drove to LC, to be told they are missing an ingredient and they ordered it by a clearly glazed and impaired cashier. The pharmacist or manager nowhere to be seen. It is a glitch in their system (phoned today) in which when your payment processes they (robo?) call and say it is ready. No one tells the customer this, they just say they can do it, or have done it. 110 miles (we don’t live in Lake Charles) round trip and no meds… no projected time frame yesterday for getting the elusive unknown ingredient. They have his money and the script from his doctor. Today they say the ingredient will arrive at their location at 7pm, when they are closed. They supposedly will then make it and overnight it to him. Terrible service and I have their saved P/U message from yesterday, so I guess we wait and see. Sad.

Consults with manager or pharmacist and customer service improvements. Eliminate auto messages when prepayments clear…