Cornerstone Pharmacy

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Cornerstone Pharmacy

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1 patient review
41 Easton Rd
Willow Grove, PA 19090
(215) 706-2001
Store Hours Unavailable

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OWNER IS RUDE, AGGRESSIVE, & MISTAKEN
ElizabethWhiteVidarte (10 months ago)
Verified User
Pros:
The initial pharmacist I spoke with was kind and helpful
Cons:
This horrible place... I spoke with a very nice pharmacist who made a mistake. She shipped my medication overnight to the address they had in my patient profile, from the last time I used them in 2017. I had moved twice since then, but the address on the prescription they got from my doctor was my correct, current address, which is also my billing address. I called to let them know they had made a mistake. At that point, I was slightly annoyed about the error but also in a pretty forgiving mood, since I really liked the woman I had spoken to. I know it is easy to make a mistake. Then the owner called me. He was rude, aggressive, and combative. He began to gaslight me, telling me that since the box labeled "verify address" was checked, they must have verified my address and maybe I just didn't hear it (EXCUSE ME, I KNOW WHERE I LIVE). He also said it was MY fault for not making sure they didn't have the incorrect address (the logic of this is truly mind-boggling). Somehow they were able to process my payment with my correct current address, but still I must have given them the wrong one for shipping. What enrages me is that rather than admit to a mistake and apologize (and maybe refund the shipping cost), the owner treated me like absolute DIRT. Even the nurse who overheard our phone conversation said he was RUDE. She was particularly appalled that he said I should have made sure they weren't using the wrong address (rather than the one on my current prescription). For twenty dollars and a mistake, you have lost a previously loyal customer because you DO NOT TREAT PEOPLE LIKE THIS, especially when you are in the healthcare business. I'm shaken and disgusted. How DARE you make money off my medical needs and then treat me with such condescending contempt over YOUR mistake.